Return Policy

Can I return my order if I am not satisfied?
If you are not satisfied with your order, you can of course register it as a return within 14 days. Products must be returned in their original condition and with all packaging materials. The product must not contain any traces of use. We reserve the right to refuse returned items if they do not meet the return conditions.

How do I register my order as a return?
To register your order as a return, you can contact us via support@kbeautystore.com or via our contact form. We will provide you our return address. You must send your order within 14 days after receipt of the return label. We can no longer process returns that are sent after these 14 days. The sender is responsible for the shipment at all times.
After receipt of the return, the purchase amount will be refunded within 5 working days.

Is a return at your own expense?  
In order to keep the prices of our products as low as possible, it is not possible for us to reimburse the return costs for you.  The return will therefore be made at your own expense.

Can I keep the free gifts when returning items? 
Gifts can only be kept when the total order amount is still reached after returning items of your order. If you return your complete order, or the order amount to receive the gift is not reached, you have to return the free gift. If gifts are not returned, the original price of the gift will be redeemed from the refund.