Shipping Policy

How long will it take before I receive my order?
We understand that you can't wait to receive your order. That is why we do our utmost to send your order as quickly as possible. Your order will be shipped no later than the next working day.

For customers from The Netherlands and Belgium
Once your order has been shipped, you will receive it within 2 business days. PostNL and DHL take care of the shipment of our orders. 

For customers from other destinations
Once your order has been shipped, you will receive it within 3 to 10 business days.

Are shipping costs charged?
The shipping costs will be calculated at the checkout. The costs depend on the destination and your order amount. Below you can see the shipping rates we use.  

Will my order be shipped with tracking information?
Yes, your order will indeed be shipped with tracking information. As soon as your order has been shipped, you will receive the tracking code at the email address you provided. If you have not received Track & Trace information within 72 hours after placing your order, please contact us.

Can I choose a carrier to ship with? 
For most destinations we offer different carriers so you can choose your favorite carrier to ship with. We do our utmost to ship your order with the carrier you chose in the checkout, but it may happen that we have to change the carrier for your order due to delays at a specific carrier or the option to ship insured.  

My order is returned to sender.
As our customer, you are responsible for providing the right address information and for picking up your order at a pick-up point within the estimated time. If your order is returned to us because of a wrong/incomplete address or because it hasn't been picked up on time, you will receive a refund of your order minus the shipping costs. If your order was free of shipping costs, the shipping costs stated in the table above will be deducted from the refund amount. If you still want to receive your order, we can resend your order but you have to pay for the shipping costs to resend.

If your order is returned to us because of another reason, please contact us via email at support@kbeautystore.com. 

My order is delivered, but I haven’t received it. 
Our carriers will do everything they can to deliver your order as soon as possible. Sometimes it may happen that your order shows it has been delivered, even though you haven’t received anything yet. If this happens, please check with your neighbors if they have received your order. If not, please contact us within 7 days after the delivery date so we can set up an investigation for your order.